Online Delivery & Marketplace Officer - Drive Growth with Hi Joopo Hotpot!

Join Hi Joopo Hotpot as an Online Delivery & Marketplace Officer and become the driving force behind our digital growth! In this dynamic role, you will play a pivotal part in expanding our online sales, optimizing our marketplace presence, and implementing innovative digital strategies. Based in Tangerang, you'll be at the heart of our efforts to drive growth and enhance the customer experience.

As an Online Delivery & Marketplace Officer at Hi Joopo Hotpot, you will be responsible for managing and optimizing our online delivery operations, ensuring seamless customer experiences, and driving sales through our marketplace channels. You will work closely with our team to implement and refine our digital strategies, leveraging data and analytics to make informed decisions. This role offers a unique opportunity to be part of a growing company and make a tangible impact on our digital presence.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our online delivery operations, ensuring timely and efficient service delivery.
• Oversee the performance of our marketplace channels, including Shopee, Tokopedia, and GrabFood, to drive sales and customer satisfaction.
• Implement and refine digital marketing strategies to enhance our online presence and reach new customers.
• Analyze sales data and customer feedback to identify trends and opportunities for improvement.
• Collaborate with the marketing and operations teams to ensure seamless integration of digital strategies with overall business objectives.
• Monitor and report on key performance indicators (KPIs) to track the success of our digital initiatives.
• Stay updated with the latest trends and best practices in online delivery and marketplace management.
• Provide training and support to the delivery team to ensure high standards of service and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in online delivery and marketplace management.
• Proficient in using data analytics tools such as Google Analytics, Excel, and Power BI.
• Familiarity with e-commerce platforms like Shopee, Tokopedia, and GrabFood.
• Strong communication and interpersonal skills to manage relationships with delivery partners and customers.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in digital marketing or project management is a plus.
• Fluent in both English and Indonesian.

🛠️ Keahlian

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